PakCasino Privacy Policy — How We Collect, Use and Protect Your Information

1Who We Are

pakcasino operates the online gaming platform accessible at pakcasino.ws. For the purposes of this Privacy Policy, pakcasino is the data controller — meaning we are responsible for deciding how and why your personal information is processed. When you register an account, deposit funds, place a bet, play a casino game or contact our support team, you are sharing information with pakcasino.

If you have any questions about how pakcasino handles your data, or if you wish to exercise any of your data rights, you can contact us at any time at support@pakcasino.ws or via live chat on the platform.

2What Data We Collect

2.1 Registration Data

When you create a pakcasino account, we collect: your full name, date of birth, mobile phone number, email address (if provided) and a username and password chosen by you. This is the minimum information required to create and operate a player account.

2.2 Identity Verification Data

When identity verification is required — typically triggered by a withdrawal above a set threshold or when account security flags are raised — pakcasino may request a copy of your National Identity Card (CNIC), a selfie for liveness verification, and in some cases a mobile wallet screenshot or bank statement to confirm payment method ownership. This data is processed solely for the purpose of identity and age verification.

2.3 Financial Data

pakcasino collects records of all deposits, withdrawals, bonuses and wagers associated with your account. We do not store full card numbers — card payments are tokenised by our payment processor. For mobile wallet transactions (Easypaisa, JazzCash, NayaPay, SadaPay), we record the wallet number and transaction reference provided by the payment gateway.

2.4 Usage and Technical Data

When you use pakcasino, we automatically collect certain technical information including: IP address, device type and operating system, browser type and version, session duration, pages visited, games played, bet amounts and outcomes, and any errors encountered. This data is used for fraud prevention, platform improvement and responsible gaming monitoring.

2.5 Communications Data

If you contact pakcasino support via live chat, email or any other channel, we retain a record of that communication including the content of messages and any attachments. This allows us to maintain context for ongoing issues and review support quality.

3How We Collect Your Data

pakcasino collects your data through the following channels:

• Directly from you: Information you provide when registering, depositing, withdrawing, contacting support or completing profile updates.
• Automatically: Technical and usage data collected by our servers and analytics systems when you interact with the pakcasino platform.
• From payment processors: Transaction confirmations, reference numbers and wallet identifiers provided by Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors when you make deposits or withdrawals.
• From fraud and compliance partners: Where required, pakcasino may receive data from third-party identity verification or fraud detection services to comply with anti-money-laundering regulations.

4Why We Use Your Data

pakcasino uses your personal information for the following purposes:

• Account creation and management: Setting up and maintaining your pakcasino player account, including authentication and security.
• Payment processing: Processing deposits and withdrawals, maintaining transaction records and resolving payment queries.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity in line with applicable regulations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, bonus abuse, account sharing and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and deliver timely responsible gaming interventions.
• Customer support: Responding to queries, resolving disputes and maintaining communication records.
• Platform improvement: Analysing usage data to improve the performance, reliability and design of the pakcasino platform.
• Marketing (with your consent or opt-out option): Sending promotional communications about pakcasino offers, bonuses and new games where you have not opted out of receiving such communications.
• Legal compliance: Maintaining records as required by anti-money-laundering legislation and cooperating with lawful requests from regulatory or law enforcement authorities.

5Legal Basis for Processing

pakcasino processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between you and pakcasino — operating your account, processing payments and providing gaming services.
• Legal obligation: Processing required by applicable law, including anti-money-laundering record-keeping, age verification requirements and cooperation with lawful authority requests.
• Legitimate interests: Fraud prevention, security monitoring and platform analytics, where our legitimate interest in operating a secure platform does not override your privacy rights.
• Consent: Marketing communications and non-essential cookies, where we rely on your explicit opt-in or where you have not exercised your opt-out right.

6Who We Share Your Data With

pakcasino does not sell, rent or trade your personal data to third parties. We share your data only with the following categories of recipients, and only to the extent necessary:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment gateways receive the minimum data required to process your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) services that assist with identity and age verification when required.
• Fraud prevention services: Specialist providers that help pakcasino detect and prevent fraudulent transactions and account activity.
• Platform technology providers: Game providers, hosting infrastructure and software vendors who process data on pakcasino's behalf under contractual data processing obligations.
• Legal and regulatory authorities: Where pakcasino is required by law to disclose data to a regulatory body, law enforcement agency or court.

All third parties who process data on pakcasino's behalf are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

7Cookies & Tracking Technologies

pakcasino uses cookies and similar technologies to operate the platform and improve your experience. The categories of cookies in use are:

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core site functionality.
• Analytics cookies: Used to understand how players interact with pakcasino — which games are popular, where players encounter friction and how session flows can be improved. Analytics data is aggregated and anonymised where possible.
• Preference cookies: Store your language, display and notification preferences so you don't need to reset them on every visit.
• Marketing cookies: Used to deliver relevant promotional content. These are optional and can be declined or revoked at any time via your account settings.

You can manage your cookie preferences through your pakcasino account settings. Disabling non-essential cookies will not affect your ability to play games, make deposits or withdraw funds.

8Data Retention

pakcasino retains your personal data for as long as is necessary for the purpose for which it was collected, subject to any longer retention period required by law. Specific retention periods are as follows:

• Account and transaction data: Retained for a minimum of 5 years from the date of the last transaction to satisfy anti-money-laundering record-keeping requirements.
• Identity verification documents: Retained for the same minimum 5-year period following verification or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the communication unless associated with an ongoing dispute or legal matter.
• Technical and usage logs: Typically retained for 12 months in their detailed form, after which they may be aggregated for statistical analysis.
• Marketing preferences: Retained until you opt out or close your account, after which marketing contact ceases immediately.

Following the applicable retention period, data is securely deleted or irreversibly anonymised.

9Security Measures

pakcasino implements technical and organisational security measures appropriate to the risk level of the data being processed. Current measures include:

• TLS/SSL encryption for all data transmitted between your device and pakcasino's servers
• Encryption at rest for sensitive personal and financial data
• Bcrypt password hashing — no pakcasino employee can read your password
• Two-factor authentication available for all player accounts
• Continuous automated monitoring for unusual account activity and access patterns
• Role-based access controls ensuring staff access only the data necessary for their role
• Regular security audits and penetration testing of the pakcasino platform

10Your Rights

You have the following rights in relation to personal data that pakcasino holds about you:

• Right of access: Request a copy of all personal data pakcasino holds about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where it is no longer needed, subject to legal retention obligations.
• Right to restriction: Request that processing of your data be restricted while a query or complaint is being resolved.
• Right to data portability: Receive your data in a structured, machine-readable format for transfer to another controller.
• Right to object: Object to processing based on legitimate interests, including for marketing purposes.
• Right to withdraw consent: Where processing is based on consent (marketing communications, non-essential cookies), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pakcasino at support@pakcasino.ws. We will respond to valid requests within 30 days. Requests may require identity verification before processing to protect against unauthorised access to account data.

11Marketing Communications

pakcasino may send you promotional communications about bonuses, new games, promotions and platform updates. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing does not affect transactional communications related to your account — you will still receive messages about deposits, withdrawals, security alerts and support responses.

pakcasino will never send marketing communications to players who have self-excluded or who are in an active cool-off period. Responsible gaming status is always respected before any marketing message is delivered.

12Children's Privacy

pakcasino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a user is under 18, the account will be closed immediately and all associated data handled in line with our responsible gaming obligations. If you believe a minor has created a pakcasino account, please contact us at support@pakcasino.ws immediately.

13Changes to This Policy

pakcasino may update this Privacy Policy from time to time. When we make material changes — changes that affect how we collect, use or share your data — we will notify you via account notification or registered contact details at least 7 days before the changes take effect. The current version of this policy is always available on this page with the last-updated date displayed at the top. Continued use of pakcasino following the effective date of any update constitutes acceptance of the revised policy.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how pakcasino is handling your personal information, please get in touch:

• Email: support@pakcasino.ws
• Live Chat: Available 24/7 on the pakcasino platform

pakcasino is committed to resolving privacy queries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.